Privacy Policy

Runcap Coaching

Last Updated: 1st October 2025

1. Introduction

RunCap Coaching (ABN: 64575483702), referred to as "we", "us", or "our", is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in connection with our online running coaching services, including virtual consultations, personalized training plans, and related digital platforms (collectively, the "Services"). We comply with the Privacy Act 2024 (Cth) and the Australian Privacy Principles (APPs).

By using our Services website (www.runcapcoaching.com.au), you consent to the practices described in this Policy. If you do not agree, please do not use our Services.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

  • Identity and Contact Details: Name, e-mail address, phone number, postal address, date of birth, and emergency contact details.

  • Payment Information: Credit card details, billing address, or other payment data (processed securely via third-party gateways).

  • Account Information: Username, password, and preferences for accessing our Services.

2.2 Health and Fitness Information

  • Health Data: Medical history, injuries, fitness level, running goals, and biometric data (e.g. heart rate, pace) provided during consultations or via connected devices/apps.

  • Training Data: Details from training logs, workout performance, and feedback submitted through our platform or during virtual coaching sessions.

2.3 Other Information

  • Any information you voluntarily provide, such as survey responses, feedback, or communications with our team.

3. How We Collect Information

We collect information:

  • Directly from You: When you sign up, book a session, complete forms, submit training data, or communicate with us (e.g., via email, phone, or video calls).

  • Automatically: Through our website, app, or third-party platforms (e.g., Whatsapp for consultations, Final Surge for training data) when you interact with our Services.

  • From Third Parties: From payment processors, fitness apps/devices (with your consent), or other authorised sources.

4. Purpose of Collection

We collect and use your information to:

  • Provide, personalise, and improve our Services (e.g.creating tailored training plans).

  • Process bookings, payments, and refunds.

  • Communicate with you about your coaching, updates, or promotions (with your consent).

  • Monitor and improve the performance of our website.

  • Comply with legal obligations, such as tax reporting or health regulations.

5. Disclosure of Information

We may disclose your information:

  • To Service Providers: To trusted third parties who assist in delivering our Services (e.g., payment processors, video conferencing platforms, cloud storage providers), bound by confidentiality agreements.

  • For Legal Reasons: To comply with Australian laws, court orders, or to protect our rights, safety, or property.

  • With Consent: To third parties (e.g., fitness apps like Strava) if you explicitly authorise it.

We do not sell your personal information to third parties.

6. Security

  • Security Measures: We use industry-standard measures (e.g.SSL encryption & access controls) to protect your data. However, no online system is 100% secure, and you acknowledge this inherent risk.

  • Retention: We retain your information only for as long as necessary to provide Services, meet legal obligations, or resolve disputes (typically 7yrs for tax or health records). After this, data is securely deleted or anonymised.

7. International Data Transfers

If your information is transferred overseas (e.g., to cloud servers or third-party providers), we ensure the recipient complies with APPs or equivalent standards under the Privacy Act 2024 (Cth). You consent to such transfers where necessary for the Services.

8. Your Rights

Under the Privacy Act 2024 (Cth), you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your information, subject to legal retention requirements.

  • Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link or by contacting us.

  • Complaints: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise these rights, contact us at hello@runcapcoaching.com.au. We will respond within 14 days.

9. Cookies and Tracking

We use cookies to improve functionality and user experience. You can disable cookies in your browser, but this may limit access to certain features. Our website may use:

  • Essential Cookies: For login and session management.

  • Analytics Cookies: To track usage (e.g. Google Analytics, anonymised data only).

  • Marketing Cookies: For personalised ads (with your consent).

10. Third-Party Platforms

Our Services may integrate with third-party platforms (e.g. Zoom, Strava, PayPal). These platforms have their own privacy policies, and we are not responsible for their practices. Review their policies before use.

11. Data Breaches

In the event of a data breach likely to cause serious harm, we will notify affected individuals and the OAIC as required under the Notifiable Data Breaches scheme.

12. Changes to This Policy

We may update this Policy to reflect changes in our practices or legal requirements. Refer to the website for the updated version. Continued use of our Services after updates constitutes acceptance.

13. Contact Us

For questions, requests, or complaints about this Policy, contact:

Runcap Coaching
Email: hello@runcapcoaching.com.au
Phone: 0401702676
Website: www.runcapcoaching.com.au

If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.